Exchanges & Returns
Our success is not only due to our hand-picked collections or world-class quality standards, but to the relationships we've developed with our clients over the years. We're thankful for each unique partnership we've established.
In-Stock Items Policy
Exchanges and returns should be sent to:
DapperFam.com
ATTN: Returns (Order #<your order number>)
6339 Midland Industrial Drive
Shelbyville, KY 40065
Returns must come with their original packing and labels attached. It must be unworn, unwashed and in brand new condition.
Any indication that the item has been worn, including noticeable smells or odors (smoke, must, mildew, cologne, anything) voids our return policy and will be ineligible for refund.
DapperFam does not provide prepaid shipping labels for returned items. Customers are responsible for any costs incurred to return items to DapperFam; however, once an exchange is approved and processed, DapperFam will cover the expense to ship the exchanged item back out to the customer.
DapperFam is not responsible for any item that we did not receive or that is not returned in accordance with the conditions described in our return policy. This includes packages that are lost or damaged in transit.
Once the item is received, its condition will be assessed and confirmed. Please allow 2-9 days for processing returns, including processing refunds for the original purchase price minus shipping fees. No shipping fees are refunded.
You must make a request to return your item within 30 days after you've received your item. Otherwise, we shall deem that you are satisfied with your purchase.
One (1) exchange per order is allowed. Multiple exchange requests will be paid for at the clients expense.
All 'final sale', 'clearance', 'end of season' 'last chance', 'blowout' sales are final. No exchanges or returns will be accepted.
Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging with all attached tags. Accessories and shoe care must be unopened and unworn.
If you are returning for refund all or some of the items purchased in a single order, we will issue a refund to the original form of payment for the merchandise cost only. Shipping (and insurance if applicable) is non-refundable. There is a 10% restocking fee for all non-exchange returns when choosing to refund to original form of payment. The 10% restocking fee may be waived by choosing "Refund to Store Credit" during the returns process.
If your order qualified for free shipping in the U.S. ($100) you can still request a refund on all or part of your order. If the order value resulting from said changes drops below the free shipping threshold, then a $10 shipping charge will be deducted from the total refund amount.
We understand that mistakes in placing an order do happen from time to time. You might want to cancel order before it's fulfilled. If so, we're here to help.
A full refund will be issued minus 3% (transaction fees) if notified by phone within 1 business day of purchase, and prior to fulfillment.
Store credit will be issued for cancellation requests made on orders older than 24 hours.
Custom Orders Policy
Quality is the answer
DapperFam proudly partners with artisans based in the heart of Europe. Artisans renowned for their skill and talent in manufacturing luxurious bags and leathergoods for Prada, Burberry, Louis Vuitton, Loewe among others. As such, you can stand proudly in your new shoes knowing the quality and attention that was placed into each aspect of production.
DapperFam Luxe custom goods and shoes are handmade and one-of-a-kind, for you, on a made-to-order basis given on your preferred selections. These goods and shoes are not in-stock and not readily available to ship at the time of purchase.
For this reason, DapperFam Luxe custom products are not eligible for returns or exchanges.
For your benefit, please double, then triple check that you have selected the correct product size and when necessary (for shoes) that you have measured your feet accurately. Understand that there can be a difference in how a color looks on your screen VS how it appears in the "real world". Returns requests on custom, made-to-order goods related to fitment, or perceived color inaccuracies will be denied.
DapperFam reserves the right to make exceptions to this policy only when a defective or quality issue due to mannufacturing is present and attributable to DapperFam.
Because we give your custom order the care and attention it deserves, these orders cannot be modified or canceled once the order has been submitted.
Shop with confidence knowing that DapperFam shoes and leathergoods are handcrafted and quality is held to the highest quality standards.
