We offer FREE expedited processing on every order and FREE ground shipping on orders $75+.

Most orders are fulfilled from our fulfillment center in Shelbyville, KY. Clients residing in the midwest (in the yellow region above) typically receive their items 1 business day after their order is processed.

For other locations, please allow 2-4 business days once the order has been processed to receive your items (except for remote parts of Oregon and Hawaii, which require 5 days).

Please calculate your approximate delivery by adding the processing time for your order + shipping time for your location.
Shipping time does not count the day your order leaves the warehouse.

• Orders placed prior to 12PM EST will be shipped same or (during heavy volume periods) next business day.
• Orders placed during a holiday and/or over the weekend will be processed next business day.

Orders under $75 will be shipped via UPS and cost will be determined by weight. Orders shipped to a PO Box will be sent via USPS.

For information regarding exchanges and returns, please see this guide.

 

Our success is not only due to our hand-picked collections, but to the relationships we've developed with our customers over the years. We are thankful for each customer relationship and understand that without you we can't continue to deliver the best looks around the world.

This is why our generous return policy on all unworn and unused new items should help ease your mind when deciding whether to place your first order with us.

We offer 30 days after date of purchase to be returned for exchange or refund.

 

Exchanges and Returns should be sent to:

DapperFam.com
ATTN: Returns (Order #<your order number>)
6339 Midland Industrial Drive
Shelbyville, KY 40065
(833) 326-3487

 

If you do return an item you ordered, please indicate the reason for the return, and let us know what size and type of hat that you want in exchange.

Please also include a copy of the Packing Slip which came with the shipment (alternatively just include your order number, and/or the purchaser's full name).

If there is a price difference in the item requested for exchange, you will be refunded the difference if the item is less expensive, or charged for the difference if the item is more expensive. Please also include a phone number you can be reached at in case there are any questions regarding your return or exchange.

Returns must come with their original packing and labels attached. It must be unworn, and in new condition.

Simply put: any indication that the item has been worn, including noticeable smells or odors (smoke, must, mildew, cologne, anything) voids our return policy and will be ineligible for refund.

Once the item is received, its condition will be assessed and confirmed. Please allow 2-9 days for processing returns, including processing refunds for the original purchase price minus shipping fees. No shipping fees are refunded.

You must make a request to return your item within 30 days after you received your item, otherwise, we shall deem that you are satisfied with your purchase and the sale will become final.

In addition, there is a 10% restocking fee for all non-exchange returns.

All 'clearance', 'end of season' and 'last chance' sales are final. No exchanges or returns will be accepted on those.

Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and
should be returned in the original packaging with all attached tags. Accessories and shoe care must be unopened and unworn.

 

PARTIAL RETURNS

If you are returning for refund all or some of the items purchased in a single order, we will issue a credit card refund for the merchandise cost only. We will not issue a refund for the cost of the shipping.

If your order qualified for the free Priority Shipping offer ($99+) you can still request a refund on all or part of your order.

But if the value of the items kept drops below the amount that was required for free shipping, then a $10 shipping charge will be deducted from the amount that you receive back to your card.

 

CANCELLATIONS

We understand that mistakes in placing an order can happen from time to time - and you might want to cancel said order before it's fulfilled. We're happy to help.

A full refund will be issued minus 3% (transaction fees) if notified by phone within 1 business day of purchase, and prior to fulfillment. 

Store credit will be issued for cancellation requests made on orders older than 24 hours.