RETURNS (US ORDERS ONLY)
The item must simply be in its original condition and packaging and shipped back to us within 30 days of delivery.
HOW TO REQUEST A RETURN
Step 1: Access the Return Portal
- Click the profile icon in our store's menu, or
- CLICK OR TAP HERE to access the return portal directly
Step 2: Sign In to Your Account
- Enter your email address in the "Email" field and click "Continue"
- Check your email for a message from our store containing a six-digit verification code
- Copy the six-digit verification code from the email
- Return to our store and enter the verification code
Step 3: Submit Your Return Request
- Click "Request return" for the order you want to return
- If your order has more than one item, select the items you want to return
- Select a return reason and add a note (optional)
- Click "Request return"
Step 4: Ship Your Return
If your return request is approved and requires shipping, you will receive an email with shipping instructions and a prepaid USPS return shipping label. After the product is returned and received, you will receive a refund.
If you have any additional questions or need assistance please email us at [email protected].
INTERNATIONAL ORDERS
International clients ( located outside of the US ) are responsible for the cost of shipping for the initial order.
International clients are also responsible for the shipping cost of any return. DAPPERFAM does not provide return labels to International customers. However, DAPPERFAM will cover the cost of shipping exchange item(s) to international orders after a return item has been received.
International clients are responsible for customs, border, tax and or duty fees.
Before initiating an international exchange or return, please reach out to [email protected] for return / exchange approval.
EXPEDITED SHIPPING
You have the option to pay for expedited shipping via UPS Next Day Air or UPS 2nd Day Air ( applies only to US orders ).
Orders must be placed before 2 pm Eastern Standard Time for same day shipping. Expedited orders only apply to business days.
Any expedited or Next Day Air orders placed over the weekend or Thursday after 2 pm EST will be shipped on Monday.
If Saturday Delivery is a must, call us before Fri 2pm EST to purchase the UPS Saturday Delivery option for an additional $16 USD
1-833-326-3487
Shipment times for sales orders and orders placed during the Holidays may be effected shipment times.
DAMAGES AND ISSUES
Damaged items must be reported within two days of the receipt of your order.
CLICK OR TAP HERE to report damaged item(s).
To be eligible for a refund, exchange, or store credit, all returned items and their accessories must be in their original packaging and have the labels attached. This includes shoe bags, shoe horns, shoe trees, hat size reducers, and any other items included in the original shipment.
Additionally, all items must be unworn, unopened, and in new condition. Please note that any indication of wear or attempts to modify the item, such as stretching, shrinking, or applying substances, will void DAPPERFAM's return policy.
● Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.
EXCHANGES
Once your returned item has been received, assessed and approved, our return/exchange system will automatically create the new exchange order and ship out your replacement item. We will ship out your order as quickly as possible but timeframes cannot be guaranteed.
CLICK OR TAP HERE to begin your exchange.
REFUNDS
Once the returned item is received, it may take 1-3 days for the item to be processed and reviewed. If a refund is approved, you'll be automatically refunded to your original payment method.
Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund.
● Orders returned for refund are subject to a 3% Transaction Fee and 10% Restocking Fee.
● Please note that shipping fees are non-refundable.
LOST OR STOLEN PACKAGES
DAPPERFAM is not liable for any lost or stolen packages. If you suspect a package has been lost or stolen, please contact your local law enforcement agency.
FINAL SALE ITEMS
Please be aware that items labeled as "clearance," "end of season," "last chance," or similar promotions are considered final sale.
DAPPERFAM is unable to accept returns or exchanges on these items as they have been significantly marked down in price and/or have been discontinued.
SPECIAL FOOTWEAR RETURN GUIDELINES
To ensure the integrity and quality of our footwear, any and all fitment tests must be performed on carpeted surfaces.
Returned shoes must be in their original packaging with all attached tags, showing no visible signs of wear. Accessories and shoe care items must be unopened and unworn.
FREE PROMOTIONAL / GIFT ITEMS
When you purchase items from us and receive free promotional or gift items as part of that purchase, these items are considered part of the overall transaction. If you decide to return your purchased items, please be aware that the value of any promotional or gift items that you choose to keep will be deducted from your refund amount.
CANCELLATIONS
We understand that mistakes in placing an order do happen from time to time. You might want to cancel order before it's fulfilled. If so, we're here to help.
A full refund will be issued minus 3% (transaction fees) if notified by phone within 1 business day of purchase, and prior to fulfillment.
Store credit will be issued for cancellation requests made on orders older than 24 hours.
PLEASE NOTE THE FOLLOWING EXCEPTIONS TO OUR RETURN POLICY:
- Shipping and handling costs are not refundable
- All SALE and CLEARANCE collections are final sale and cannot be returned
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
Custom / made-to-order products are not eligible for returns or exchanges.
Therefore, it is very important that you select the correct size and understand the color differences between screens and reality.
If you have any additional questions regarding sizing or coloring, or need assistance placing your order please call us at:
1-833-326-3487
When shopping online, please note that our custom-made products are final sale and cannot be exchanged. We highly recommend double-checking your selections to ensure they meet your needs and preferences before finalizing your purchase.
DAMAGES AND ISSUES
DAPPERFAM reserves the right to make exceptions for returns or exchanges in cases where there's a defect or quality issue due to manufacturing, which can be attributed to DAPPERFAM.
CANCELLATIONS
Because we give your custom order the care and attention it deserves, these orders cannot be modified or canceled once the order has been submitted and entered production. For orders canceled prior to the item entering production (within 24hrs of placing the order), there is a 3% cancellation fee. This covers the non-reversible bank transaction fees.
Shop with confidence knowing that DAPPERFAM shoes and leather goods are handcrafted and quality is held to the highest quality standards.
